Coronavirus is causing concern to customers during this uncertain period and is impacting on many people’s daily lives. As such, we want to provide you with a quick update about a few key areas of our business. We are ready to support you during this difficult time and it’s important to stress we understand and appreciate the impact coronavirus may have on your finances.

Maintenance Issues:

Any maintenance issues at the property can continue to be reported to us via email at [email protected] or 0345 849 4160.

Please note that due to the current climate, it is possible that the availability of contractors may reduce. If contractor supply in the area is severely affected, we will concentrate only on emergency maintenance and delay all non-emergency works.

Inspections:

We will continue to undertake gas safety inspections and any other checks required by law. If you are self-isolating, please advise us accordingly so that we can arrange an appointment at a more appropriate time.

Rent:

Your rent becomes due and payable as normal; however, should you need to discuss anything we are available at [email protected] and on the telephone numbers listed below.

Contacting Us:

Please contact us via email over the coming weeks unless the matter is urgent. This will help us prioritise workloads and manage our resource.

For maintenance and general enquiries, contact us by

• [email protected]
• or if urgent call us on
• 0345 849 4160

For rent payments, contact us by

• [email protected]
• or if urgent call us on
• 0345 849 4166

We recognise these are unsettling times and thank you for your continued support. Our offices will remain open for as long as possible.

Most importantly please take care of yourselves and your families, we remain committed to our customers, our staff and our communities.